f999 FAQ — Deposits, VIP and Mobile Gaming

f999's VIP Program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. The more active you are, the higher the tier you can reach over time.

Weekly cashback is calculated on your net loss for the week — total losses minus total winnings. For example, if you are a Gold member and your net loss for the week is ৳20,000, your cashback will be ৳20,000 × 0.6% = ৳120. This is the maximum weekly cashback for that tier. Cashback does not apply if there is no net loss.

By staying regularly active on f999 — playing slots, live casino, cricket betting or any other game — you are gradually moved up to higher levels based on your activity. To progress from Bronze to Silver, Silver to Gold and Gold to Platinum, you need to keep participating consistently. While specific turnover figures are not published, activity is the key criterion.

In addition to weekly cashback, f999 VIP members get early access to special offers and promotions, dedicated support, and separate benefits for higher-tier members. Reaching the Platinum tier gives you the highest cashback of 0.8% along with the possibility of exclusive offers. For full details on VIP benefits, visit the f999 VIP page.

At the Platinum tier, you can receive up to 0.8% cashback on your net weekly loss. For example, if a Platinum member's net loss in a week is ৳50,000, the cashback comes to ৳400. Keep in mind that to receive cashback, you must have a net loss for that week — if total winnings exceed total losses and the net result is positive, no cashback is paid.

Progression is generally step by step — Bronze → Silver → Gold → Platinum. Regular activity and participation are required to advance at each level. Skipping levels to jump straight to the top is generally not possible. For specific terms, you can contact support — the f999 support team is available 24 hours a day, 7 days a week in Bengali.

f999 is available as both an Android (APK) and iOS app, and both must be obtained through official channels. For details about the app, visit the f999 App page. If you have already created an account before installing the app, you can log in directly.

f999 works fully in the browser — without a separate app, you can open the site in Chrome or Safari on any smartphone and play slots, live casino or sports betting. However, using the app gives faster loading and a more convenient experience. Without the app, browser access works fine.

f999 works on both Android and iOS. It can be accessed via a browser from any modern smartphone, tablet or computer. Chrome on Android and Safari on iOS give the best performance. If some games do not run correctly on older Android or iOS versions, try updating your browser.

On Android, open f999 in Chrome, tap the menu icon (three dots) and select "Add to Home screen". On iOS, tap the share icon at the bottom of Safari and select "Add to Home Screen". After that, f999 can be opened directly from the home screen like an app, without opening a separate browser.

First check your internet connection — 4G or Wi-Fi is recommended. Then clear your browser cache: on Android Chrome go to Settings → Privacy → Clear browsing data; on iOS Safari go to Settings → Safari → Clear History and Website Data. After clearing the cache, reload f999 — in most cases this resolves the issue.

No, no separate setup is needed to play on mobile. Open f999 in your browser, log in, and the slot games and crash games will automatically adjust to fit your mobile screen. For a larger view, hold your phone horizontally — landscape mode gives the best experience for live casino and crash games.