f999 Privacy Policy
At f999, the security of your personal information is our top priority. This policy clearly explains how your data is collected, where it is stored, and in what situations it may be used.
Introduction and Scope
This Privacy Policy ("Policy") applies to every member who uses f999's website and services. When you open an account on f999, use the platform, or contact us, the terms of this Policy come into effect automatically.
f999 operates a safe and trusted online gaming platform for Bangladeshi users. We believe your personal information should only be used with your permission and for specific purposes. To learn more about our site and services, visit the About Us page.
If you begin using the platform before reading this Policy, it will be assumed that you have agreed to all the terms described here. If you disagree with any term, please refrain from using the service and contact our support team.
Data Collection and Sources
2.1 Registration and Account Information
When you open a new account on f999, the following information is collected:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Preferred payment method (bKash, Nagad, or Rocket)
- User-chosen username and password
2.2 Transaction and Gameplay Information
Information collected automatically while using the platform:
- Deposit and withdrawal transaction history
- Game sessions, bet amounts, and win/loss records
- Bonus claims and wagering progress
- Duration of active time on the platform
2.3 Technical and Device Information
To ensure technical security and service quality, we collect:
- IP address and geographic location (country level)
- Browser type and version
- Device type (smartphone, tablet, or desktop)
- Operating system information
- Cookie and session data
2.4 Communication Information
When you contact our support team, we retain:
- Live chat conversation logs
- Messages exchanged via email
- Complaint and resolution records
- Support ticket details
Purpose of Data Use
f999 uses your personal information only for the purposes listed below. Your prior consent is obtained before using it for any other purpose.
3.1 Account Management and Security
Your information is used to complete the account registration process, verify your identity, and prevent unauthorised access. Your account is kept secure through two-factor verification (OTP) and SSL encryption.
3.2 Financial Transaction Processing
The necessary information is used to correctly complete deposit and withdrawal processes via bKash, Nagad, and Rocket. Records of every transaction are stored securely and can be used as a reference in the event of a dispute.
3.3 Customer Support
Previous communication and account information is used to resolve your issues quickly and effectively. Our support team is available in Bengali 24 hours a day, 7 days a week via live chat and email.
3.4 Ensuring Responsible Gaming
Your gaming activity patterns are monitored to detect unusual behaviour, and where necessary, assistance is provided in accordance with our Responsible Gaming guidelines. We believe a healthy and controlled gaming experience is the best experience.
3.5 Platform Development and Analytics
By analysing user preferences and behaviour, we continuously improve the functionality and usability of the platform. This information is used as fully anonymised statistics — not to identify any individual.
Data Storage and Security
f999 follows internationally recognised security technologies and practices to keep your data safe. Below is a description of our key security measures:
4.1 Encryption and Storage
All your data is transmitted via SSL/TLS encryption and stored in an encrypted state on secure servers. Passwords are never stored in plain readable form — they are always kept in hashed form.
4.2 Access Control
Only authorised staff may access your information for specific, required purposes. A log of every access is kept and regularly audited. No staff member can access information outside their area of responsibility.
4.3 Retention Period
All information is retained for as long as your account is active. Even after an account is closed, certain data may be kept for a defined period due to legal obligations and dispute resolution needs. Once that period ends, the data is securely deleted.
4.4 Data Breach Response
In the event of a data security breach, f999 will notify affected users as quickly as possible and take immediate steps to limit any harm.
Sharing Data with Third Parties
f999 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances necessary to operate the service:
5.1 Payment Processors
Only the financial information required to complete transactions through bKash, Nagad, and Rocket is shared with these providers. Each of these payment providers follows its own privacy policy.
5.2 Game and Technology Providers
Session information necessary to run software from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios reaches their servers. This information is used for technical purposes only.
5.3 Legal Obligations
If a court order or a lawful direction from a competent authority is received, f999 may provide the required information in accordance with its legal obligations. In such cases, the user will be notified as far in advance as possible, unless legal restrictions prevent it.
5.4 Fraud and Scam Prevention
Limited information may be shared with relevant audit bodies for anti-money laundering and fraud detection purposes.
Cookie and Tracking Technologies
The f999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
6.1 Types and Purposes of Cookies
- Essential Cookies: Required to keep your login session active and to maintain security. Without these, the site will not function properly.
- Functional Cookies: Used to remember your preferences, language selection, and account settings.
- Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most.
6.2 Cookie Controls
Cookies can be disabled from your browser settings. However, please note that disabling essential cookies may cause your login session and some account features to not work properly.
User Rights and Controls
You have specific rights over your own information on f999. You may exercise these rights at any time.
Right to Access
You may request to know what information we hold about you. We will send a detailed report within 30 working days.
Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. Our support team will update it promptly.
Right to Deletion
If you close your account and there are no legal obligations in place, you may request that your information be deleted after a defined period.
Right to Restrict Processing
In certain cases, you may restrict or object to the processing of your information, particularly regarding analytics and marketing use.
To exercise these rights, contact our support team via live chat or email. We will verify your request appropriately and act on it promptly. For a clearer understanding of f999's terms of service, please read the Terms and Conditions page carefully.
Protection of Minors
All f999 services are for individuals aged 21 or older only. We strictly prohibit the registration and participation of minors.
Age verification is mandatory at registration. If an account holder is found to be under 21 years of age, their account will be closed immediately and all related information will be deleted. f999 does not knowingly collect or store information from any minor.
If you believe a minor is using an account, please notify our support team immediately.
Changes to the Privacy Policy
f999 reviews and updates this Privacy Policy from time to time. If any significant changes are made, we will display a notice on the website and, where applicable, notify you via your registered email.
Continued use of the platform after any changes will be taken as your agreement to the revised policy. It is therefore good practice to check this page regularly.
If you have any questions or suggestions about this Policy, contact our support team directly. You can also visit the FAQ section for answers to many common questions.
Privacy Contact
If you have any questions about data protection or this Policy, please contact our data protection team.
[email protected]