f999 Responsible Gambling Guidelines
Entertainment has value, but staying within your limits matters even more. f999 wants every player to stay safe, stay informed, and remain in control.
What responsible gambling is and why it matters
Online casino or sports betting — any form of wagering is primarily a form of entertainment. But that entertainment stays enjoyable only when a player maintains full control over their time and money. Responsible gambling means deciding in advance how much you will play, when you will stop, and when to seek help if needed.
f999 believes every player has a responsibility to their family, their livelihood, and their mental health. On our About Us page you can read how f999 has been built as a safe and transparent platform. This guideline is part of that commitment.
Remember, there is no guaranteed way to make money from gambling. Winning and losing are both possible, and the risk of losing is always present. So only bet what you can afford to lose without financial or emotional harm. On this page we lay out the various tools and support resources that can help you set those limits.
f999's Terms and Conditions contain further details on responsible gambling that apply to every account holder.
Prohibited for anyone under 21
The minimum age to take part in any betting or casino activity on f999 is 21 years. Age is verified at registration and no one under 21 may open an account or place a bet. If you believe someone around you is using the platform underage, please notify our support team immediately.
Tools to keep yourself protected
f999 offers several self-control features that let you decide for yourself how much you play.
Daily / weekly deposit limit
You can set a cap on the maximum amount you deposit within a given period. Once the limit is active, you will not be able to deposit beyond that amount.
Set a maximum loss limit
Decide in advance how much you are willing to lose within a given period. When that limit is reached, your session will end automatically.
Limit your playing time
Set how long you want to play in a single session. When the time is up, a reminder will appear and you can take a break.
Take a break — account cool-off
If you want to stop playing for a while, you can temporarily close your account for anywhere from 24 hours to 30 days. During this break you will not be able to log in or place bets.
Long-term Self-Exclusion
If you choose to, you can exclude yourself from the platform for an extended period. Once a self-exclusion request is submitted, the account cannot be reactivated until the set period has fully elapsed.
Regular reminder alerts
At set intervals a message will appear on screen reminding you how long you have been playing and how much — giving you a moment to decide what to do next.
For any questions about these tools, contact f999's 24/7 live chat or email support — our team is ready to help in both Bengali and English.
Warning signs of problem gambling
If even one of the following signs applies to you, pause and reflect — and seek help if needed.
- You are placing more bets to try to recover lost money — known as "chasing losses" — and losses keep mounting.
- You feel restless or anxious when you are not betting and find it hard to concentrate on anything else.
- You are hiding how much you play from family or friends, or lying about it.
- You are neglecting daily responsibilities — studies, work, or family — to spend time gambling.
- You are borrowing money or dipping into savings to bet, and despite promising to stop, you cannot.
- Even after a big win you do not want to stop — you want to keep going for more.
- You are losing interest in sleep, food, or socialising, and your mind keeps drifting back to gambling.
These signs do not mean you are weak — recognising them means you are self-aware. Seeking help at the right time is the bravest step you can take.
Ask yourself these questions
Answer honestly. If more than three answers are "yes", it is time to seek support.
Where to find help
If you cannot manage on your own, seek support through any of the options below.
f999 Support Team
Contact us via f999's 24/7 live chat or email. The team provides support in Bengali and English — you can ask directly for help with self-exclusion or setting limits.
Family and trusted people
A close family member or trusted friend is often the best source of help. Open up about your situation — talking about it is often the first step.
Professional counselling
A mental health professional or gambling addiction counsellor can provide direct assistance. Contact your nearest hospital or mental health clinic.
f999's commitment
f999 never presents gambling as a way to solve financial problems. Our only goal is for gambling to remain entertainment, not a burden. Our Privacy Policy explains how your account information is kept secure, and there is no need to worry about privacy when using our responsible gambling tools.
A few simple rules for healthy habits
Following these rules keeps gambling more enjoyable and lower risk.
Decide the maximum amount you will spend today before you begin. Once that amount is gone, stop.
Betting when angry, frustrated, or anxious is risky — your ability to make sound decisions is reduced.
Bets placed while under the influence of alcohol or substances can lead to serious losses later.
Step away from the screen at least once an hour, have some tea or water — keep a clear head.
Only stake what you can afford to lose without affecting your daily life.
Reading, sports, time with family — do not limit your life to a screen.
Questions and answers on responsible gambling
If you have more questions, visit our general FAQ page — you will find detailed answers on accounts, payments, and more.